• Ensure that loads are delivering on time, monitoring pickup, in-transit and deliveries to proactively intervene and save late deliveries, driving high levels of service to our customers.
• Perform hyper-tracking of critical loads as defined by the business and transportation teams.
• Update tracking information and new dates in spreadsheets, FourKites, Control Tower, TMS, and/or SAP to leverage cross-functional visibility and communicate to customer teams as soon as delivery exceptions are known.
• Communicate effectively with internal and external parties to secure accurate and timely updates on shipment status.
• Coordinate reschedules with carriers ASAP after a confirmed missed pickup or delivery.
• Make customer delivery appointments using web sites, e-mail and/or phone calls to customers.
• Analyze shipment data to ensure every load has a confirmed delivery appointment.
• May provide coverage to operation teams that would include performing daily inbound and/or outbound shipment planning or execution in support of daily operations.
